Disclaimer

Please note that the information provided on Keep Going Immigration's website is not a legal advise or a legal information. The information provided on this website is for general information only. For more detailed, complete, accurate and up to date information, please visit the websites of the federal and provincial immigration in Canada. Please note that our website does not detail all the information required to make an informed decision regarding the types of visas, immigration options available or meeting the eligibility requirements. You need to consult a Regulated Canadian Immigration Consultant for assessment of your eligibility and understanding the options available for you. We are not liable for any content on our website that has been quoted or shared from any other external website.

All legal fees are charged in Canadian Dollars depending on the matter, and we will endeavor to process payment on the same day the client wishes to retain our services at Keep Going Immigration 

Keep Going Immigration offers its services on a flat fee basis that is agreed upon in advance of any services being rendered, and formalized with clients through the signing of a detailed agreement before any fee is paid. Given the transparency of our fee structure, we generally do not give refunds. If a client who retains our services changes his or her mind within 30 days of signing a retainer agreement and making payment, we may at our sole discretion agree to refund the initial fees paid subject to a deduction for our time so far spent. We treat all of our client immigration consultation cases with the utmost seriousness and will do our best to ensure you get a visa. It should be understood that our clients are paying us for our expertise and for our work and time, and while we will always endeavor to achieve a positive result, we do not guarantee the success of any matter that we are retained for, and do not give refunds because an immigration application was unsuccessful. Our fees are subject to any applicable government taxes, which are additional to the fees and are non-refundable. For clients resident in Canada, this includes the Harmonized Sales Tax (HST). There may also be disbursements, or costs related to a case apart from our legal fee and taxes, which are also additional and non-refundable. Fees for initial consultations will be credited to client legal fees if we are retained within one month of the consultation. We do not refund consultation fees if we are not retained. This refund policy may change at any time. If we change our policy, we will post the changes to our website.

Keep Going Immigration is committed to maintaining the confidentiality, accuracy, security and privacy of personal information in accordance with all applicable legislation.

This Privacy Policy is a statement of principles and guidelines concerning the protection of the Personal Information of our clients, service providers, and other individuals (“you”).

Consent

By submitting personal information on the website forms, you agree that we may collect, use and disclose such personal information in accordance with this privacy policy and as permitted or required by the law. Subject to legal and contractual requirements, you may refuse or withdraw your consent to certain of the identified purposes at any time by contacting Keep Going Immigration. If you refuse or withdraw your consent, we may not be able to provide you or continue to provide you with certain services or information which may be of value to you.

What Personal Information do we collect?

As authorized representatives, we are bound to keep information that you provide to us concerning your legal affairs subject to the rules of client/council privilege.

In addition, Canadian privacy legislation defines “Personal Information” broadly as information about an identifiable individual or as information that allows an individual to be identified. For the purposes of this policy, Personal Information means information about an identifiable individual as defined from time to time in applicable privacy legislation. Generally speaking, Personal Information does not include what is considered business contact information: your name, title or position, business address, telephone number, facsimile number or e-mail address. The types of Personal Information that Can-Am may collect about you include your name, home address, telephone number, personal e-mail address, billing and account information, information about a client’s legal issue and other information incidental to providing legal advice and services.

Why do we collect your Personal Information?

In general, Keep Going Immigration collects, uses, may need to disclose Personal Information about our clients and service providers in order to provide our clients with professional legal services. More specifically, we collect, use and disclose your Personal Information for the following purposes:

• to establish and manage client relationships, provide immigration law advice, perform legal services, fulfill legal duties, and avoid conflicts of interest. This may include the sharing of Personal Information by and between personnel and affiliated companies and partnerships for such purposes.
• to share Personal Information to and from third parties for the purpose of providing legal services. Such third parties may include government agencies, opposing parties; parties in interest; opposing, foreign and other counsel and advisers; witnesses; decision-makers; and experts.
• to consider whether to establish a commercial relationship with clients, suppliers and other third parties, including to evaluate credit standing and to match credit bureau or credit reporting agency information.
• to establish and maintain commercial relationships with clients, suppliers and other third parties, including issuing invoices, administering accounts, collecting and process payments, and to fulfill contractual obligations.
• to understand and respond to client, supplier and other third party needs and preferences, including to contact and communicate with such parties and to conduct surveys, research and evaluations.
• to develop and manage Keep Going Immigration’s business and operations; to detect and protect against error, negligence, breach of contract, fraud, theft and other illegal activity, and to audit compliance with policies and contractual obligations.

To whom do we disclose your Personal Information?

From time to time, Keep Going Immigration may disclose your Personal Information to:

• service providers, including an organization or individual, retained to perform functions on its behalfs, such as marketing, data processing, document management and office services.
• an organization or individual retained to evaluate your creditworthiness or to collect debts outstanding on an account;
• a financial institution, on a confidential basis and solely in connection with the assignment of a right to receive payment, the provision of security or other financing arrangements;
• to insurers and to regulatory agencies such as provincial law societies, insurers or others in connection with regulatory or other activities relating to the obligations and its practice of the profession of law;
• and any third party or parties, where you consent to such disclosure or where disclosure is required or permitted by law.

Where do we store your Personal Information?

Your Personal Information is stored in secured locations and on servers controlled by Keep Going Immigration located either at our offices or at the offices of our service providers.

How do we protect your Personal Information?

To help protect the confidentiality of your Personal Information, Keep Going Immigration employs administrative and technological safeguards appropriate to the sensitivity of your Personal Information. Where Personal Information is sent to a third party for processing we ensure, through our contracts with them, that all Personal Information is kept secure. We operate secure data networks protected by industry-standard firewall and password protection systems.

Changes to the Privacy Policy

Keep Going Immigration reserves the right to modify or supplement this Privacy Policy at any time. If we make a change to this Privacy Policy, we will post such changes on our website and make such revised policy and changes available upon request to Keep Going Immigration. However, Keep Going Immigration will obtain the necessary consents required under applicable privacy laws if it seeks to collect, use or disclose your Personal Information for purposes other than those to which consent has been obtained unless otherwise required or permitted by law.